OLD MUTUAL – UNACCEPTABLE SERVICE AND DELAYED INCOME PROTECTION PAYMENTS!

I am beyond frustrated with Old Mutual's handling of my income protection claim.

My October payment was due on 31 October. It is now 4 November, and I STILL haven't been paid!

Even before my operation, we repeatedly tried to get clarity on the conditions and requirements for qualifying for a claim. Instead of providing clear answers, Old Mutual simply kept referring us back to the policy wording.

Now, despite repeated follow-ups by my broker, nobody can give us a straight answer about my overdue payment. We have been promised updates and proof of payment, but nothing materialises.

The lack of transparency, poor communication and constant delays are completely unacceptable.

**This is INCOME PROTECTION! People depend on these payments when they are medically unable to work. What exactly are we paying premiums for if we cannot get clear answers or reliable payments when we need them most?**

Old Mutual, I expect an explanation and my outstanding payment to be processed immediately. This entire experience has seriously undermined my trust in your company.