Old Mutual Travel insurance

Old Mutual Travel insurance. Just hope you never ever need to use Old Mutual Travel insurance when overseas. They call it a 24/7 service, unfortunately South African doesn't know that 24/7 means be available after 17h00 SA time. If you lucky to get hold of the insurance, then after 17h00 SA time nobody is available. To supply a SA 011 phone number to be contacted is the first problem. The second contact is per email. We sit in the USA where 17h00 SA time is 11h00 USA time. Even when we send an email for assistance before 17h00 SA time, we only got a reply the next day. Remember we're in a medical emergency situation. The third day after we started communicating, we got a watsapp to communicate on, but it also only works till 17h00 SA time on a 24/7 service! Then on the third day we got a contact number to contact a service provider in Florida. They eventually supp**** us with a medical facility near us, but only to see a medical practitioner. So the practitioner was paid, but not the dispensary. The dispensary is a seperate supplier and not covered by the card supp****. So we had to pay out of pocket for it. Now back in SA we start to claim for dispensary on 24 Dec 2025. Today 19 Feb 2026, after a follow-up call once a week, still no response from the insurance. Just think twice before buying Old Mutual Travel insurance!