Rr
Rushdi rushdi.ariefdien
1 reviews | Active since May 2022
07 Apr 2024, 12:08
Old mutual travel insurance
My father we missing in Mecca on the day we suppose to depart to another city. I had to cancel our train tickets and search for him. I opened a case with old mutual on the day he went missing it’s been almost an entire week old mutual still has not assisted me this service is honestly pathetic. Waste old money getting this travel insurance
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
08 Apr 2024, 09:21Dear Rushdi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply08 Apr 2024, 09:21
Official
Dear Rushdi
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement