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Nicoleen S

1 reviews | Active since Aug 2013

26 Apr 2018, 15:34

Old Mutual took 1 month to assess my car - Pathetic

Old Mutual are ******* who ***** money from you every month, but when its time for them to deliver, they don't. I submitted a claim on 27 March. They sent my car to be stripped at a panelbeater for 3 weeks, and phoned me yesterday to find out where my car was, clearly they were not even working on my car. 1 month standing open doing nothing. How pathetic. So today, after 1 month of my car being stripped open at a panelbeaters they reject my claim. I am taking the case to the ombudsman. 1 month to decided on a claim while my car was at a panelbeater for one month, for anyone to do shopping at. Am sure there will be damages on my car, and parts missing.

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Replies (4)
Old Mutual Insure
Old Mutual Insure's reply30 Apr 2018, 08:24
Official

Hi Nicoleen

We apologise for the inconvenience caused.

We will refer the matter to OM Insure / iWyze who will assist you in this regard.

Regards

Brent Sellidon

Old Mutual Complaints Managment

Old Mutual Insure
Old Mutual Insure's reply02 May 2018, 08:59
Official

Dear Nicoleen

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

NS
Nicoleen S's update03 May 2018, 08:27
Reviewer Update
In addition to all of the above, yesterday Old Mutual and Avis went and deducted R1022.09 from my credit card without any authorization....so they are committing ***** as well. I will be taking the matter up legally. Where did you even get my credit card details from cause I never gave it to you!
Old Mutual Insure
Old Mutual Insure's reply18 May 2018, 11:03
Official

Dear Nicoleen

Thank you for your e-mail.
We again apologize for the manner in which the claim was handled.
It is not our intention to frustrate the claims process, however, are required to follow certain processes and procedures.
We concede to the fact that you did not get the required service from our claims department up front on the claim.

Old Mutual Insure Customer Experience