ES
Etienne S
1 reviews | Active since Nov 2013
02 Jun 2023, 08:47
Old Mutual short term insurance Premium Hike by 24% with no claims.
Old Mutual increased my premium with 24+% This is not market related nor Inflation related! No Claims This is unacceptable! No email correspondence to indicate that my premium will increase by this absurd percentage. I'll be migrating back to SANTAM where I was insured for many years.
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Old Mutual Insure's replyOfficial
02 Jun 2023, 13:49Dear Etienne
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply02 Jun 2023, 13:49
Official
Dear Etienne
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement