Old Mutual representative, a ****.

I attended a presentation that was held at my work place in April where an Old Mutual represntative was giving a presentation about Old Mutual's policies. The representative by the name Christian Baben was talking about how Old Mutual can consolidate policies making it easier to pay. I took interest in this and was assisted by Christian to consolidate my policies, which amounted to around R1000 per month but with this process my monthly premiums would just be around R450. The representative told me that there is no waiting period, a boardroom full of people can attest to this. I cancelled policies as old as 10 years, because this option was cheaper and there was no waiting period.

Five months down the line my mother passed away and I approached Old Mutual to claim, only then was I told of the six month waiting period, which Christian was adamant that it is not there when consolidating policies. I, and along with a lot of my colleagues in that boardroom that day signed up for something because Mr Baben acted under false pretense in order to persuade us, probably doing this to make more people sign up and to improve his commission. He probably has been doing this for a long time I was just the unfortunate one that this had to happen to.

Attempts have been made to contact Christian but his phone is always off and he never returns my calls. Even when calling the office number, Christian is always out of the office. I am angry and frustrated over and above the fact that I am still dealing with grief of losing my mother.