1 reviews | Active since Sept 2018
Old Mutual Omnisure - PATHETIC
Pathetic service from Omnisure. Was involved in an accident a few months ago.I was stationary at the robot when the other guy did not stop behind me,damaging the rear end of my vehicle. The panelbeaters elected to perform the repair on my vehicle called me to notify that Omnisure only catered for 'generic' parts to be replaced on my vehicle.
My arguement is that my vehicle has only been serviced with original genuine parts since its lifetime.Furthermore generic parts decreases the value of the vehicle but my premium would not be lowered.I have asked on multiple occasions why these damages are not claimed from the counterparties insurer, with no response.
The clerk merely does a copy and paste response to counter the claims.It has been 2 weeks since her last response. I have not heard any correspondence since.
We are just bul**** into accepting inferior services from these providers.
We dont pay 'generic' premiums every month.We pay genuine. So when it comes to claims stop ripping us off.
At least have the decency to respond to your clients.
Dear Tishal
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Tishal
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Tishal Daoduth
Response to complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint and regret that we are unable to meet your request.
The reason for this is the vehicle is older than 6 years and out of warranty as per the ruling made by the Ombud we are entitled to use alternate parts.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
f you are not satisfied with this response, you can refer your complaint to the dispute resolution team *** .
Regards
Complaints Resolution Officer
Dear Tishal Daoduth
Response to complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint and regret that we are unable to meet your request.
The reason for this is the vehicle is older than 6 years and out of warranty as per the ruling made by the Ombud we are entitled to use alternate parts.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
f you are not satisfied with this response, you can refer your complaint to the dispute resolution team *** .
Regards
Complaints Resolution Officer