MN
Mulalo N
1 reviews | Active since Jan 2021
16 Mar 2023, 08:01
Old Mutual Mutual Place
After sending me 2 qoutations by email,( from hippo) they now forcing me to bundle the car insurance with home content insurace, they said the car value is over a certain amount, they cant insure the car without home content insurance. this is clearly not compliance with CPA in terms of forceful bundling of products or contacts
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Old Mutual Insure's replyOfficial
16 Mar 2023, 13:01Dear Mulalo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 Mar 2023, 13:01
Official
Dear Mulalo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement