CN
Charl N

1 reviews | Active since Mar 2019

05 Sept 2024, 19:41

Old Mutual is the worst insurance there is

This is probably the worst insurance company I have ever been insured at.

I had 2 x minor storm damage claims in the last 3 months. I live on the KZN north coast and we experienced few heavy storms. My claims were small...one was R12k and the orther was R6.5k.

I was informed today that my premium was increased with R1k from the end of the month. They knew I stay at the coast and surely the risk for insuring someone in my area must be worked into the algorithm for calculating the premium.

Old mutual took 4 x weeks to finalise my storm damage claims...each.

Pathetic! Their attitude stinks and they have absolutely no humanity in their company.

Their sole purpose is to make money from their customers.

I will never recommend them to anybody.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply06 Sept 2024, 12:44
Official
Dear Charl 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Assessor: Complaints & Continuous Improvement