TP
Tasneem Petrus-Barnes
1 reviews | Active since Oct 2013
09 Feb 2023, 09:21
Old Mutual is Terrible at Communication
I joint OM Insure not too long ago and I am having regrets. If there is one thing that frustrates me, it's emails that receives a no-reply. Even worse, emails are responded to and shifted to the next no-reply! We had loadshedding and my meat deteriorated. I submitted a claim and all I want to know is, how long do the process take if "fast track" was selected? In the event that the claim is successful, can it be paid into my OM bank account even though my debit is from another account?
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Old Mutual Insure's replyOfficial
09 Feb 2023, 12:42Dear Tasneem Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply09 Feb 2023, 12:42
Official
Dear Tasneem Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement