DR
Dylon R
1 reviews | Active since Mar 2014
18 Apr 2024, 12:12
Old Mutual is a terrible insurer
A consultant called me from the number *** to offer me a quote for car insurance. I said I was happy with my current insurance. She insisted it would take a minute of my time. I explained to her why I am currently satisfied with my current insurance and why it would take so long to prepare a quote for me, and she just dropped the call while I was talking to her in a respectful tone. Old Mutual I will never buy any insurance from you ever; I do not want anything from you. Please remove my cellphone number from your database under POPIA.
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Old Mutual Insure's replyOfficial
18 Apr 2024, 12:27Dear Dylon
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply18 Apr 2024, 12:27
Official
Dear Dylon
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement