OLD MUTUAL INVOLVED IN *****ULENT DEDUCTIONS
I'm writing this on behalf of my 84 year old mother, Mrs LC Wessels. Recently she noticed an unauthorised deduction of R623.42 and after contacting her bank she was told that this was part of an Old Mutual group policy deduction.(***) Since my mother had no knowledge of this, it is clearly ***** and although I'm sure Old Mutual would not willingly be a party to *****, they should have systems in place to ensure policy holder's consent to ANY deductions. My mother is extremely stressed by this
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
08 Dec 2023, 09:22Thanks for the quick response Coleen, I did receive your email.
's update08 Dec 2023, 09:22
Reviewer Update
Thanks for the quick response Coleen, I did receive your email.
Old Mutual Insure's replyOfficial
12 Dec 2023, 12:37Dear Dieter Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Dec 2023, 12:37
Official
Dear Dieter Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
's updateReviewer Update
13 Dec 2023, 10:05Coleen was great in helping me resolve the matter, which actually proved to be a valid transaction. (ABSA initially advised that the deduction was as a result of a Old Mutual Group LIFE policy, which was incorrect)
's update13 Dec 2023, 10:05
Reviewer Update
Coleen was great in helping me resolve the matter, which actually proved to be a valid transaction. (ABSA initially advised that the deduction was as a result of a Old Mutual Group LIFE policy, which was incorrect)