EB
Edith B
1 reviews | Active since Sept 2020
12 Jul 2023, 13:28
Old Mutual Insure/Fnb Insurance brokers is a ****
Old Mutual insure facilitated by FNB insurance brokers is the biggest ****. They fixed my ceiling in 2020 , now the same ceiling is damaged in 2023 however they are denying that the ceiling is damaged and secondly their assessors claim that it’s due to lack of maintenance on the building. How absurd can one be to reject an obvious claim which is a result of their previous work. Basically they replaced my ceiling with poor quality ceiling and don’t want to be held accountable now. For the last 4 years I endured the worst whenever I had an issue. I wouldn’t advise anyone to use them.
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Replies (1)Old Mutual Insure's replyOfficial
12 Jul 2023, 13:30Dear Edith
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply12 Jul 2023, 13:30
Official
Dear Edith
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
