MM
Marco M
1 reviews | Active since Mar 2009
21 Oct 2019, 10:54
Old Mutual Insure: Worst Claim Experience of My Life
I am in the process of claiming against OM Insure as a third party after one of their clients backed into my car. OM Insure has treated me with the utmost disdain, and I have never before dealt with such officious and and inefficient people. The advisor I have been saddled with never answers the phone, and will only send me rude emails to my questions after 5 or more days of silence. OM Insure has also told me they may take up to 45 days to decide on this claim (after I have sourced the mountains of documents that they require). From Board to CEO to on-the-ground staff, Old Mutual is broken beyond repair.
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Old Mutual Insure's replyOfficial
22 Oct 2019, 13:22Dear Marco
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Old Mutual Insure's reply22 Oct 2019, 13:22
Official
Dear Marco
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience