nR
natasha R

1 reviews | Active since Mar 2011

19 Dec 2022, 14:00

Old mutual Insure wants to cancel my contract for claiming

I went onto Old mutual insure since February and this Quote was pending for the last 2 years and finally i signed up , during the course of being on this policy my home was broken into and a few other issues arised and i was advised by my Broker initially that i can claim whenever i like and there wont be an issue and i did i claimed and yes there was a process but my claims did get paid out to me. I received an email today that my contract will be cancelled on the 25 Feb 2023 and was given a reason that too many claims was out through, i was given a ladys number to call and discuss this with her and this call doesnt go through at all, i then called back and spoke to a lady at the call centre whom tells me a contract can be cancelled and theres nothing that can be done. AM I NOT ALLOWED TO CLAIM ??? WHY AM I PAYING THESE PREMIUMS???? I will not accept the fact that my contract is being cancelled due to claims. that is the most absurd thing i have ever heard.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply19 Dec 2022, 14:40
Official
Dear Natasha 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

Assessor: Complaints & Continuous Improvement