Old Mutual insure very unprofessional

I’m extremely disappointed and frustrated. My car got into a minor accident on the 3rd of March and 2 months later I am without transport. The consultants communication is extremely poor, a client has to call and email them for progress and feedback because they won’t bother if you don’t. I was informed days later about where my car is and processes. I submitted the accident report and case number on time less then 24 after the accident. I was denied a renewal of a courtesy regardless of the delay being on their side telling me it’s not their problem that their panel beater has a back order on the car parts. I have been spending so much money to get around on public transport and ubering my daughter to school which is costly highly costly. Even today 17th May I am still car less and they are quiet.