MN
Mohammad N
1 reviews | Active since Nov 2014
10 Mar 2021, 16:27
Old Mutual Insure, Think Again
Customer service is extremely poor at Old Mutual. This is the reason why I left the company recently. When I canceled my policy there was no concern about losing a client. I've been with Old Mutual for years and the service is very poor. I am still waiting for my refund for a debit order that couldn't be reversed. I don't understand how they are rated as the top 5 insurers. Old mutual is very backward when it comes to technology as well. To all consumers out there, note that there are better short term insurers in SA.
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Old Mutual Insure's replyOfficial
11 Mar 2021, 07:35 Dear Mohammad Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply11 Mar 2021, 07:35
Official
Dear Mohammad Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand