CK
C K
1 reviews | Active since Sept 2021
17 Sept 2021, 22:03
Old mutual insure theft cover does not cover items ******!!! **********!
I had a few items ****** from my property. After submitting a claim to Old Mutual insure and after having to send proof of ownership and pictures of my outbuildings etc - the insurer stated that my policy do not cover bicycles under theft but they do cover trampolines. Who *****s a trampoline? Why do we even have insurance if they don't cover the important stuff?!?!
No questions asked when they take your money month end. Many questions when you claim. Be warned.
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Old Mutual Insure's replyOfficial
20 Sept 2021, 09:32Dear C Keatley
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply20 Sept 2021, 09:32
Official
Dear C Keatley
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand