AW
Arina W
1 reviews | Active since Dec 2024
19 Feb 2025, 10:24
Old Mutual Insure ridiculous rule
People over 65 need to know that Old Mutual Insure does not waive the excess on a claim if you are still employed - apparently because you are driving more. The fact that you work from home since Covid makes no difference. Well, this month they lost a client because of this rule. Neither Santam nor Outsurance have this ridiculous rule!
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Replies (3)0
Replies (3)
Old Mutual Insure's replyOfficial
19 Feb 2025, 11:49Dear Arina
Kindly assist us with your policy number or id number in order for us to trace your policy and refer your complaint through to the relevant department. Please accept our sincere apologies for any inconvenience caused.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Feb 2025, 11:49
Official
Dear Arina
Kindly assist us with your policy number or id number in order for us to trace your policy and refer your complaint through to the relevant department. Please accept our sincere apologies for any inconvenience caused.
Yours sincerely
Assessor: Complaints & Continuous Improvement
AW
Arina W's updateReviewer Update
19 Feb 2025, 12:10I need the e-mail address to which I must send the info. I already spoke to someone via phone and got nowhere, which is why i put the review here. No use saying we must send the info and we don't know where.
AW
Arina W's update19 Feb 2025, 12:10
Reviewer Update
I need the e-mail address to which I must send the info. I already spoke to someone via phone and got nowhere, which is why i put the review here. No use saying we must send the info and we don't know where.
Old Mutual Insure's replyOfficial
19 Feb 2025, 12:53Dear Arina
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Feb 2025, 12:53
Official
Dear Arina
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement