Old Mutual Insure - Restoring Dignity to my Client

Although there was a serious error made by the call centre that caused significant distress to my client, I must commend Old Mutual Insure for the way they handled the matter once it came to light. Mistakes do happen, but what truly matters is how a company takes accountability and responds.

Old Mutual Insure not only acknowledged the call centre glitch but also recognised the impact it had on my client. The Management Team, in particular Gabriel, went beyond expectations in rectifying the situation and ensuring the client was properly compensated. The level of care and responsibility shown was exceptional; far beyond what most companies would offer in similar circumstances.

Thank you for taking my client’s ordeal seriously and restoring both their dignity and peace of mind.

Jo-anne De Kock Assurity Consultants - Makanda