Old Mutual Insure - Poor Service

I have been with Old Mutual Insure, the household insurance division for a few years. On 21 May I placed a claim for the first time since joining them. The only time I received service was when I followed up. And then it would take at least two emails to get a response. It took a month for the claim to be finalised. The poor service made it a very frustrating experience. I would have thought with Old Mutual being such a big company that a person would receive excellent service. Unfortunately this was not the case. I am seriously considering changing insurance companies. My husband even called and spoke to a manager who promised to phone me. That never happened.