Old Mutual Insure-no service yet they collect their premiums every month on time!

I have my home insured with Old Mutual Insure. We experienced storm damage on 31 December 2020 so I submitted a claim on 1 January 2020. An assessor from Digital Call Assessors came to my house on the 4 January 2021 who had sent a report to Old Mutual Insure. It’s going on 3 weeks now and that I have been calling Old Mutual Insure but they are not assisting yet there’s a hole in the roof and cracked windows and every time it rains water is coming into the house and causing more damage but they will not pay for that since I’m not insured for contents. I’m hoping an ombudsman can assist to at least sort out the structure of the house.