KZ
Khanya Z
1 reviews | Active since Sept 2021
13 Sept 2021, 18:10
Old Mutual Insure/ Mogul
After 4 months of waiting for our claim to be settled. Theron Francis still does not care to keep us updated. The phone calls or emails do not get answered . Then today, he came back with a lame excuse that the company has since changed it's name.. Third party insurance has left me with many questions , so please someone assist me in escalating this matter further.
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Replies (2)
Old Mutual Insure's replyOfficial
14 Sept 2021, 08:04Dear Khanya Zwane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply14 Sept 2021, 08:04
Official
Dear Khanya Zwane Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's replyOfficial
17 Sept 2021, 11:04 Dear Khanya
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Bran
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Bran
Old Mutual Insure's reply17 Sept 2021, 11:04
Official
Dear Khanya
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Bran
We can confirm that Old Mutual insure complaints department has given feedback on your complaints matter and the matter will now be closed with the complaints department.
Please accept my sincere apologies for all inconvenience caused
Yours sincerely Consultant: Complaints Claims | People & Bran