M
Morris

1 reviews | Active since Feb 2023

15 Apr 2024, 15:57

OLD MUTUAL INSURE LACKS INTEGRITY, CANNOT BE TRUSTED

Old Mutual Insure has revised their settlement but it still short of what their assessor came with. My worry is that they that they said information from claims indicates that the sum insured on the below item is inadequate, hence the average needed to be app****. To prevent a recurrence, it is suggested that the sum insured be amended to what it should be. According to their calculation the property is under insured. The measurements used to calculate the VAR have been obtained by actual measurements by the Assessor. I need evidence that indicates such information was communicated with me during or before my policy inception. Failing which, it will be clear that they lack integrity and cannot be trusted. No wonder Old Mutual has always had a social media backlash.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply16 Apr 2024, 09:15
Official
Dear Morris  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.   We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely Assessor: Complaints & Continuous Improvement