1 reviews | Active since Oct 2014
Old Mutual Insure just another ****
My boyfriend and I have been with Mutual and Federal, now Old Mutual Insure, ever since we moved in together, which is nearly 8 years now. Last year August, they broke into our garage and stole all my boyfriend's power-tools. This year March, they broke in again just from the back and stole the power-tools that we replaced via gifts and the new ones we bought with the previous payout. Only difference is that the insurance is refusing to payout, saying that there was no evidence of a forced entry. Now you tell me, if someone comes uninvited onto your property, *****s from you, leaves evidence that they where there but, does not break anything while doing so, isn't it theft all the same. Is it our fault that our home was targeted twice in such a short time period? No! This is just another ploy of insurance companies not to payout and deliver the service we have paid them for, for almost 8 years. I am very upset about the fact that when we really need our insurance to be there for us, they abandon us. Even though they are more than happy to take our monthly payments every month.
Dear Lani
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Lani
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Lani
Response to complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint and regret that we are unable to meet your request.
The reason for this is the investigation revealed that the loss description you provided SAPA Fishoek that access was gained via an unlocked door.
You provided contradictory versions during the investigations.
the documents provided by you in evidence of the alleged replacement of the tools after the burglary in march 2018, are not for the items allegedly ******.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
If you are not satisfied with this response, you can refer your complaint to the Short-term Insurance Ombud at *** or ***.
Regards
Complaints Resolution Officer
Dear Lani
Response to complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint and regret that we are unable to meet your request.
The reason for this is the investigation revealed that the loss description you provided SAPA Fishoek that access was gained via an unlocked door.
You provided contradictory versions during the investigations.
the documents provided by you in evidence of the alleged replacement of the tools after the burglary in march 2018, are not for the items allegedly ******.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
If you are not satisfied with this response, you can refer your complaint to the Short-term Insurance Ombud at *** or ***.
Regards
Complaints Resolution Officer