OLD MUTUAL INSURE IS FINANCIALLY AND MENTALLY VIOLATING ME

Hello Peter , this is a continuation of a previous case you assisted me with a few months back claim number ***. after you assisted with old mutual extending the car hire, they eventually terminated it on the 26 August 2022 and indicated that they will no longer extend it further than that. I accepted it and was hopeful that they chose the date of the 26 August because their panel beater has maybe told them that my car will be ready in a week or so. but my issue of transport to work was still a problem.i requested old mutual to extend the car hire but this time I WOULD PAY IT on my own as the rates Europe car gave them was lower (R830) compared to when I took out the car hire on my own I was quoted R4000. They refused to assist even when I said my bank account would be deducted the daily rates and insisted that I take the car hire on my name with no regards of the high fees I was quoted. I eventually returned the hired car. From that day in August until now in October I still do not have my car, My husband even drove from Thohoyandou to Tzaneen (150km) to check what the panel beater was doing that is delaying the repairs, only to find that the car has not yet been fixed. I have been paying Wesbank R16800 monthly from time I had the accident, May to October (total R100, 800) for a car that I do not have. The panel beater keeps on saying that they requested more parts from old mutual for the car to be repaired. This has gone beyond violating my rights and feel that they took me for a ride as that car should have been written off if its too problematic to fix it. Old mutual has done me so wrong I feel the ombudsman should be involved now and they must pay me back all the instalments I've paid for 6 months while they and their panel beater kept my car without fixing it, yet I'm paying monthly instalments. when I contact Maritza Cornelius whom I even complimented when the car hire was extended, she doesn't give me any clear response as to what is happening that makes the car to be kept away from me for so long. I have had enough of this people taking advantage of me and violating me emotionally, mentally and financially. they are still debiting monthly premiums for their insurance but I have NO CAR!!! the issue has broken me and feel so helpless, because I am taking 3 taxis to work, yet I have a car that OLD Mutual has failed dismally to help me in time of need.