Old mutual insure is *********** and unprofessional

I am a 66year old woman who recently took up vehicle and household insurance with old mutual. I am not impressed with their customer service, it leaves much to be desired. I had to make a claim recently and as a pensioner this should have been a smooth process for me however it was not the case. I BOUGHT vodacom airtime of about R 250 to call their customer claims department ***), I held on the line without success of going through to anyone who was going to assist me, eventually I ran out of airtime and thought to myself I should visit an old mutual branch to make the claim. I then went to an old mutual branch to process the claim however to my surprise I was told the claim could not be processed at the branch, the only thing they could assist me with was to lend me the phone to call their claims department ***). Even though I was not impressed by this I appreciated the gesture because I had previously spent money out of own pocket for airtime and I had not gone through to the claims dept, when calling at the branch I was still made to hold for more than an hour till I gave up. I Then went back to the same old mutual branch and they handed me the phone to call the claim department again, at this point I was so frustrated and regretting why I left my previous insurer, I was made to hold for another long time and eventually the call went through and I processed the claim. It took about a week and a half to two weeks for the claims dept to send me confirmation of the claim and and three panel beater options of where I could take my vehicle for an assessment, at this point I thought the worst was over however I was wrong. After the assessment was done I had to call the claims dept again to find out when I should take the car to be fixed by the panel beaters where I had taken the car for the assessment, needless to say I still did not go through to the claims dept. I then thought of calling the panel beaters to ask for their assistance in contacting the claims department and they too battled but eventually went through and they were able to call me back and tell me when to bring the car in for it to be fixed. I took my car to the panel beaters for it to be fixed yesterday 03/07/2023, as part of my cover I should have been allocated a courtesy car however this did not happen so I went to the branch after leaving the car at the panel beaters, needless to say again I went through the same stressful ordeal of holding on the phone without going through to the claims department. I AM SO FRUSTRATED BY BY THIS AND IT'S TAKING A TOLL ON MY HEALTH. WORD OF ADVICE TO ANYONE THINKING OF TAKING VEHICLE AND HOUSEHOLD INSURANCE WITH OLD MUTUAL IS DONT DO IT