Old mutual insure is a ****

Their quest claim numbers *** Crying out loud please kindly note my car was bumped on the 29th Nov 2021 and I am third party client. The person that bumped me has an insurance with old mutual which he requested my car to be fix by his insure. He gave me all the details to deal with them directly. They requested all the document needed through an email and I provided them with everything. Everytime when I follow up they are delaying to give me feedback unless I had to send them a rude email to consider me an now we going to 4 months they only telling me stories about the accessors with a dept of R250 a night for storage from the 29th of November up to date an they still telling about a 45 working days period today and they not responsible for storage fee.