NE
Niel E
1 reviews | Active since Dec 2016
05 Jul 2021, 08:25
Old Mutual Insure Increasing Premium with more than Double Inflation
I have been with Old Mutual Insure for 8 years, not having much claims over the past 8 years and I am told by my rep that my loss ratio is good, though they are increasing my premium with 9.6% this year amid the Covid situation when inflation is around 4% and everyone is cash strapped.
I am so disappointed that after 8 years of good service I will have to leave them due to greedyness.
Contact Person: Morne/Rorisang Mothokoa ***
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Old Mutual Insure's replyOfficial
05 Jul 2021, 08:49Dear Niel
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply05 Jul 2021, 08:49
Official
Dear Niel
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand