Old Mutual insure incompetant

Phoned my claim through on Thursday Morning and sent through all the necessary documentation. Lady Samantha contacts me late the afternoon stating they dont have a damage report (Which was included in the initial email) she just did not open all the attachement's. instead of arguing i sent just the damage report so she wont get confused. Then I heard nothing eventually the next afternoon i got a call saying they have sent it to the person that will give them a value of what must get paid out.

Now we sitting with out a fridge obviously we might hear something Monday if we lucky then they take there time paying out then we must still go and look for a fridge i mean really??? totally unacceptable *********** people.

I purposely did not claim for all the food and stuff that was in the deep freezer and what was in the fridge as I did not want a long drqwn out claim. But obviously they just do not care!!!!! Will have to start hunting for a new insurance company again.