1 reviews | Active since Dec 2020
Old Mutual Insure horrible treatment and customer service
We have comprehensive cover with Old Mutual Insure for car, household contents, and structure. 1. We claimed for a burst pipe beginning of 2020. The pipe was fixed but the claim for resultant damage still has not been paid. 2. In August and September of 2020 OM Insure deducted their premium twice in a month. They only returned the money in December 2020 after I threatened to go to the media. 3. On 23 October 2020, the car was in an accident. The front driver's side suspension was damaged. As a result, the car's wheel alignment was drastically off. I took the car to a suspension specialist before even taking it to be assessed. They said the wheels couldn't be aligned without repairing the damage. I took the car to an authorised repair centre on 24 October 2020 and the claim was lodged. OM Insure was informed of the damage to the car and that the alignment was off. It took OM Insure a week to authorise repairs. In that time, I called OM Insure several times to find out what the delay was and to tell them that the wheel alignment was damaging the tyres. I only got a response from OM Insure when I sent an email to the complaints department. By then (03 November 2020) the tyres were completely worn. OM Insure authorised repairs using "pirate parts". These parts do not even align properly on the car. I'm now not even certain that the suspension will hold. OM Insure refuses to pay for the damaged tyres. They say we shouldn't have driven the car in the first place. They failed to provide alternative transport even though they knew about the damage to the car and what that was doing to the tyres.
If you feel like throwing money down the drain, contact OM Insure. They are very good at that and being condescending towards clients. Oh... and the silence you get when you ask questions... that can also be quite deafening.
| Good day Modumaele Kindly note I have noted your complaint on hello peter regarding the below emails, I have raised this with management and will revert back to you soonest. Kind regards
It has now been 1 month and true to form, the silence is still deafening. We're still waiting for a response and we're still waiting for payment for a claim that was lodged at the beginning of 2020 (Claims N***).
It seems that as long as one doesn't make a public spectacle of OM, nothing gets done. No wonder the family in Kwazulu Natal brought the remains of their loved one to their offices on 19 November 2019 (https://youtu.be/KZ67ngYoSyo) / (https://www.sowetanlive.co.za/news/south-africa/2019-11-20-watch-family-drops-off-dead-body-at-old-mutual-branch-in-claim-dispute/)
| Good day Modumaele Kindly note I have noted your complaint on hello peter regarding the below emails, I have raised this with management and will revert back to you soonest. Kind regards
It has now been 1 month and true to form, the silence is still deafening. We're still waiting for a response and we're still waiting for payment for a claim that was lodged at the beginning of 2020 (Claims N***).
It seems that as long as one doesn't make a public spectacle of OM, nothing gets done. No wonder the family in Kwazulu Natal brought the remains of their loved one to their offices on 19 November 2019 (https://youtu.be/KZ67ngYoSyo) / (https://www.sowetanlive.co.za/news/south-africa/2019-11-20-watch-family-drops-off-dead-body-at-old-mutual-branch-in-claim-dispute/)
kindly advise to which claim number you are referring to according to the complaints department the matter on both the above mentioned claim numbers was settled and sorted. kindly advise
Yours sincerely
kindly advise to which claim number you are referring to according to the complaints department the matter on both the above mentioned claim numbers was settled and sorted. kindly advise
Yours sincerely