Old mutual insure HORRIBLE service!!

Worst experience ever from an insurance company. It took 5 months just to finalize a claim due to delays and ineffective communication from their consultant Nonhlanhla Moraka. She never calls or update you of the progress even when dealing with an elderly client who doesn't understand the requirements clearly. I had to call always and worse, had to speak with a different consultant every time, and each with their own story to tell which resulted in more delays. Seemingly Old mutual insure uses this non-understanding from clients as an excuse to delay and not pay, hoping they will give up. Either they are a bad insurance company / their consultants aren't properly trained on courtesy and delivering good customer service. A termination is in order after this experience