TG
Theo G
1 reviews | Active since Feb 2020
23 Aug 2021, 08:59
Old Mutual Insure fails to deliver
On the 27 June 2021 I was informed that my insurance claim will be payed in 10 days.
After several emails I am still waiting.
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Old Mutual Insure's replyOfficial
23 Aug 2021, 17:18Dear Theo
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply23 Aug 2021, 17:18
Official
Dear Theo
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand