Old Mutual Insure (Elite) - Bad Bad Service

Called the Elite Assist to register a Windscreen claim on ***. The servive then says thatnk you for calling the claims department. For Elite you press option 2 and then a call centre agent asnwered. The agent immediately says it is the wrong number (Stratnge as the voice prompt refers to Elite claims centre). He then proceeds to give me another number *** who deals with motor vehicle claims. I then call the number, the agent who answers advises me it is the wrong place and need to put me through to somone else. I am then put through to Cindy. CIndy advises me she is the wrong person to speak to by Rifilwe is the right person and puts me through to Refilwe. Refilwe takes the call and no surprise tells me she is not the wright person to speak to but she will put me through to Grant. By this time, I lose all my self-control. How difficult can this be. I then tell Refilwe not to put me through to Grant, but a manager. She then acknowledges. Takes her sweet time and put me through to somone. Guess who, not the manager I requested to. I then request that Grant puts me through to a manager. He takes his time, transfers me. I can hear someone picking up the phone and noise and this persons breath but no response. After minutes of holding they just cut me off. Worse I have ever come across. You need to relook who you appoint as service agents. NO worries whatsoever.