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amanda A
1 reviews | Active since Dec 2016
11 Jul 2022, 11:33
Old Mutual Insure
My premium of R872 went off last week Saturday and a few minutes later another premium of R3217.05 went off. I contacted my broker on Monday and she came back to me saying Old Mutual advised that it was a technical error on their side and they will refund me as soon as possible. Well it is a week later today and still no refund.... I see there are 2 similar complaints from other people on Hello Peter....
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Old Mutual Insure's replyOfficial
11 Jul 2022, 13:09Dear Amanda
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply11 Jul 2022, 13:09
Official
Dear Amanda
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand