Old mutual insure, chancers of note

Imagine bringing an investigator after 2 weeks instead of the next day for a home contents claim. So old mutual insure brought an investigator, who did not interview the leasing agency, body corporate, caretaker or neighbouring buildings. Above all they said I had to eat meat that had melted and champagne that stayed in a warm fridge for 4 days. Oh calls are not recorded at old mutual insure, they are refusing to send me my calls. Guys please please cancel your policies with these people. They are ****en *********. They assumed I’m a clueless person but surprise surprise.