SM
Sthi M

1 reviews | Active since Sept 2021

17 Sept 2021, 09:07

Old Mutual Insure _ Cancel My Policies And Reimburse What's Due To Me.

I am very disappointed with Old Mutual, I have been fighting with old mutual for the last 3 months for the car insurance i had with them. They were supposed to have reimbursed the premium money by now as the insurance was canceled on the 19 July 2021 i have sent in bank statements to show them that they was never a payment from old mutual as they claimed that they paid back. Again they have been debiting R125 from august 2021 which i don't know what those amounts are for already i have returned debit order's from old mutual and this affects my ITC profile. Please assist with this matter i am very gatvol nou

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply17 Sept 2021, 09:28
Official
 
Dear Sthi Motaung 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
Consultant: Complaints Claims | People & Brand 
SM
Sthi M's update17 Sept 2021, 13:31
Reviewer Update
You Guys Are Damaging Our ITC Profiles, You Attempted To Debit 3400 In July That Bounced Off.