AM
Amanda M
1 reviews | Active since Jun 2012
10 Feb 2025, 11:51
Old Mutual Insure Bad News
Please don't use Old Mutual Insure for short-term cover. The offered low premiums with zero results. To be honest they are not even 1star worth. We claimed for our fridge and TV because of power surge as we all know what happened during loadshedding that appliance get damage and don't break down immediately but after a while and now being told it is wear and tear an mechanical break down. We actually replaced our fridge compressor during loadshedding ourselves but seems to be damaged again with the ongoing loadshedding at the time and now told it was mechanical breakdown which in my opinion was definitely caused once again because of power surge.
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Replies (4)0
Replies (4)
Old Mutual Insure's replyOfficial
10 Feb 2025, 12:29Dear Amanda
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply10 Feb 2025, 12:29
Official
Dear Amanda
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
AM
Amanda M's updateReviewer Update
13 Feb 2025, 18:16Still waiting on feedback, received no feedback from no one, not even a letter from the compliance department to say claim is rejected. Shocking to deal with an insurance company who happily received installments from clients with no service whatsoever.
Also awaiting our refund for our assessment letter we had to pay for in advance, but yes this is Old Mutual Insure for you.
Best decision ever we made was to cancel this insurance with immediate effect. Cheap buy is very expensive buy. My biggest concern was our motor vehicles which were insured as well. If they cannot even assist with appliance claim what to say about a motor vehicle's claim. Good riddens.
Also awaiting our refund for our assessment letter we had to pay for in advance, but yes this is Old Mutual Insure for you.
Best decision ever we made was to cancel this insurance with immediate effect. Cheap buy is very expensive buy. My biggest concern was our motor vehicles which were insured as well. If they cannot even assist with appliance claim what to say about a motor vehicle's claim. Good riddens.
AM
Amanda M's update13 Feb 2025, 18:16
Reviewer Update
Still waiting on feedback, received no feedback from no one, not even a letter from the compliance department to say claim is rejected. Shocking to deal with an insurance company who happily received installments from clients with no service whatsoever.
Also awaiting our refund for our assessment letter we had to pay for in advance, but yes this is Old Mutual Insure for you.
Best decision ever we made was to cancel this insurance with immediate effect. Cheap buy is very expensive buy. My biggest concern was our motor vehicles which were insured as well. If they cannot even assist with appliance claim what to say about a motor vehicle's claim. Good riddens.
Also awaiting our refund for our assessment letter we had to pay for in advance, but yes this is Old Mutual Insure for you.
Best decision ever we made was to cancel this insurance with immediate effect. Cheap buy is very expensive buy. My biggest concern was our motor vehicles which were insured as well. If they cannot even assist with appliance claim what to say about a motor vehicle's claim. Good riddens.
Old Mutual Insure's replyOfficial
14 Feb 2025, 10:27Dear Amanda
we have noticed that our complaints department has reached out to you for further details as per the below. Kindly respond back to the email with the details requested.
we have noticed that our complaints department has reached out to you for further details as per the below. Kindly respond back to the email with the details requested.
Dear Amanda,
I’m sorry we weren’t able to trace your policy with the ID you provided.
To assist you properly, could you please share the following details:
- Policy Number
- Policy Schedule
- Claim Numbers (if available)
This information will help us ensure we’re providing the best support for your situation.
We truly apologize for the inconvenience and appreciate your understanding.
Thanks in advance.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply14 Feb 2025, 10:27
Official
Dear Amanda
we have noticed that our complaints department has reached out to you for further details as per the below. Kindly respond back to the email with the details requested.
we have noticed that our complaints department has reached out to you for further details as per the below. Kindly respond back to the email with the details requested.
Dear Amanda,
I’m sorry we weren’t able to trace your policy with the ID you provided.
To assist you properly, could you please share the following details:
- Policy Number
- Policy Schedule
- Claim Numbers (if available)
This information will help us ensure we’re providing the best support for your situation.
We truly apologize for the inconvenience and appreciate your understanding.
Thanks in advance.
Yours sincerely
Assessor: Complaints & Continuous Improvement
AM
Amanda M's updateReviewer Update
14 Feb 2025, 12:38Nobody reached out to me, I have reached out to you and did not receive any emails other than to confirmation when claim was received.
I have cancelled my policy so the details still need to be on your system
I have cancelled my policy so the details still need to be on your system
AM
Amanda M's update14 Feb 2025, 12:38
Reviewer Update
Nobody reached out to me, I have reached out to you and did not receive any emails other than to confirmation when claim was received.
I have cancelled my policy so the details still need to be on your system
I have cancelled my policy so the details still need to be on your system