Old mutual insure and Quest

Someone bumped my car on the 29/11/2021, and he did the right thing handed me over to his so-called insurance company Old Mutual. It was on the 4th of October when I started to communicate with them helped by the lady called Nasseba Valli. I was following her up for everything, mind you I told her that mam it's my first time doing such she said don't worry I will help you. I waited and waited no communication, I end up complaining to the management. Mary-Ann intervene and she changed her and gave me a new guy called Nigel Panther. On the first three days he acted good and informed me about the steps to be followed. After that he was just quiet then I emailed him he didn't respond I called him he said okay let's communicate with the email and I told him that you don't respond to my emails. He proceeded saying I will respond now I was busy, then I called their client Marius Louw he was shocked that my car is not fixed and he said okay Aaron I will follow them up and indeed he follow them up, because after 10mins he called and told me that they will emailed before the end of the day. Then I waited they didn't. Nigel only responded on following day at 01h05 which is Friday last week. I was very angry I called him he said I have escalated your claim to the management. My question what were you waiting for? I complained to the management about that which is John Mnyai he didn't respond as as well. You know they will tell you that you agreed that you will be finalized on the after 45 business days then you can complain. Nigel insisted that to me when I asked him what is the turnaround. He said you signed that as if I had an option. Today is 18th of November 2021 my car is still not fixed. Old-mutual-South-Africa insure for you I am fed up with this poor service.I am using it for my pension I am even deciding to go and change it.