Old Mutual Insure and PG Glass not playing their part in resolving my smashed window claim

I was involved in a smash and grab on 1 June 2023. I immediately logged the claim as soon as I received my case number. When I logged it the consultant didn't even ask for the case number. I had to ask her to include it. I heard nothing further that day and followed up the next morning. Just to find that they experienced a system glitch and the claim wasn't registered. The consultant put through an urgent request to PG Glass. A PG Glass consultant from JHB called me to confirm my nearest branch which is Plumstead. I had no contact from them. I don't have a garage. I have plastic over my window. Besides being traumatized as I had 3 guys trying to rob and attack me, I now have to wait indefinitely to have my window fixed. Installments are deducted religiously and you are not receiving the benefit you paid for. I'm deeply disappointed at the lack of service.