1 reviews | Active since Aug 2021
Old Mutual Insure Admin Plus won’t Pay
Telkom uses Old Mutual Insure underwritten Admin Plus for cellphone contracts.
After paying premiums for three years for a device, it got ****** in my car - they refuse to pay because they say it’s my fault my phone was ******.
The clause they use against my claim clearly says they won’t pay if your phone get lost in a vehicle that isn’t at a secured building and is left unattended. My vehicle was at my own parking lot, at a building I pay security for. They say my phone was visible - I’ve paid extra security features on the car as well that what is inside isn’t visible.
I’ll warm people for the next three years about taking Telkom Insurance, there isn’t any - they use a third party that they can’t hold to account.
There are still issues on the matter however.
The approval is for a smaller device than I had and significantly lower than my issued value amount.
I’ve responded to them and queried that, no response yet.
I was paying premiums for R30 000 cover and the phone I’m offered is smaller in size than the lost phone and significantly different in specs.
I engaged the team on this in the morning and have not responded yet.
There are still issues on the matter however.
The approval is for a smaller device than I had and significantly lower than my issued value amount.
I’ve responded to them and queried that, no response yet.
I was paying premiums for R30 000 cover and the phone I’m offered is smaller in size than the lost phone and significantly different in specs.
I engaged the team on this in the morning and have not responded yet.
we have referred your comment to you complaints negotiator for further assistance.
Yours sincerely Consultant: Complaints Claims | People & Brand
we have referred your comment to you complaints negotiator for further assistance.
Yours sincerely Consultant: Complaints Claims | People & Brand
