EH
Esethu H

1 reviews | Active since Aug 2021

14 Aug 2021, 11:32

Old Mutual Insure Admin Plus won’t Pay

Telkom uses Old Mutual Insure underwritten Admin Plus for cellphone contracts.

After paying premiums for three years for a device, it got ****** in my car - they refuse to pay because they say it’s my fault my phone was ******.

The clause they use against my claim clearly says they won’t pay if your phone get lost in a vehicle that isn’t at a secured building and is left unattended. My vehicle was at my own parking lot, at a building I pay security for. They say my phone was visible - I’ve paid extra security features on the car as well that what is inside isn’t visible.

I’ll warm people for the next three years about taking Telkom Insurance, there isn’t any - they use a third party that they can’t hold to account.

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Replies (4)
Old Mutual Insure
Old Mutual Insure's reply15 Aug 2021, 17:39
Official
Dear Esethu Hasane  Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory.  Yours sincerely  Consultant: Complaints Claims | People & Brand  
EH
Esethu H's update15 Aug 2021, 18:36
Reviewer Update
Thank you, there is a team that was in contact with me today. I appreciate the response and I’m waiting to hear from them tomorrow on what they decide.
EH
Esethu H's update16 Aug 2021, 20:20
Reviewer Update
Thank you, they have reverted and approved my claim.

There are still issues on the matter however.

The approval is for a smaller device than I had and significantly lower than my issued value amount.

I’ve responded to them and queried that, no response yet.

I was paying premiums for R30 000 cover and the phone I’m offered is smaller in size than the lost phone and significantly different in specs.

I engaged the team on this in the morning and have not responded yet.
Old Mutual Insure
Old Mutual Insure's reply17 Aug 2021, 08:29
Official
Dear Esethu

we have referred your comment to you complaints negotiator for further assistance. 

Yours sincerely  Consultant: Complaints Claims | People & Brand