BB
Browne B
1 reviews | Active since Nov 2020
26 Mar 2021, 09:41
Old Mutual Insure
Terrible service. This FSP has a particular team leader that refused to provide their complaints process in writing to a third party claims client. Also... no recordings could be provided as I was told their specific lines don’t record.
Wouldn’t recommend this FSP to anyone.
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Old Mutual Insure's replyOfficial
26 Mar 2021, 10:01Dear Bronwen
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Nokulunga Mlangeni
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply26 Mar 2021, 10:01
Official
Dear Bronwen
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Nokulunga Mlangeni
Consultant: Complaints Claims | People & Brand