CF
Chrystal F
1 reviews | Active since Aug 2024
24 Dec 2024, 11:01
Old Mutual Insure
Good Day OMI
So, I lodged a complaint August 2024, and your response was the matter is being investigated, and I would receive response asap. And I'm still WAITING.. I checked my online profile and it indicated matter has been finalised but NO FUNDS Reflects in my bank account ....
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Old Mutual Insure's replyOfficial
24 Dec 2024, 11:36Dear Chrystal
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply24 Dec 2024, 11:36
Official
Dear Chrystal
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement