CS
Clute S
1 reviews | Active since Aug 2011
27 Sept 2024, 15:48
Old Mutual Insure
Two weeks ago Old Mutual deducted R 14 000 in excess of my monthly premium. I reported it immediately, and was told that the deduction was due to a system error. I was also told that it would take three days to refund the monies. It has now been two weeks and still no repayment. I have also not received any apology nor an explanation. Stay away from Old Mutual
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Replies (2)
Old Mutual Insure's replyOfficial
30 Sept 2024, 12:30Dear Clute
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply30 Sept 2024, 12:30
Official
Dear Clute
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
CS
Clute S's updateReviewer Update
30 Sept 2024, 13:07This morning I tried to contact a person to actually speak to. The person responsible for resolving the problem was on leave. I was directed to one Noah Maleke, to be told that he was not available. I managed eventually to speak to one Yvonne Ndlovu, who promised to direct my complaint to the correct person, but so far no luck. I then called seven times only to be cut off every time. When I asked for the managing director, the operator did not know who he was, and told me that he was the events coordinator standing in for an operator. What kind of a shambles are you running?
CS
Clute S's update30 Sept 2024, 13:07
Reviewer Update
This morning I tried to contact a person to actually speak to. The person responsible for resolving the problem was on leave. I was directed to one Noah Maleke, to be told that he was not available. I managed eventually to speak to one Yvonne Ndlovu, who promised to direct my complaint to the correct person, but so far no luck. I then called seven times only to be cut off every time. When I asked for the managing director, the operator did not know who he was, and told me that he was the events coordinator standing in for an operator. What kind of a shambles are you running?