Old mutual insure 3rd party claim

I had an accident on the 29th of July 2019. The lady who hit my car is insured with Old mutual insure. She acknowledged that she was wrong and assured me that her insurance would cover. We did all statements at the police station and I gathered all the relevant documents that the insurance required from me as I was claiming as a third-party. I call and email and every time they need something I provide it. It's now going into 2 months and I'm still driving my vehicle with the damages and everyday it gets worse. I tried to call on Monday to find out how long I should wait until the claim is done and I was told that I can't call everyday about this as I was now starting to make them feel as if there is something wrong with the claim so I must just wait to hear from them. I'm working a low class job and I need to drive everyday to work and take my child to school I can't afford to fix this damages myself. PLEASE HELP ME speed up the process because I no longer have the resources to call or email OM insure and as we speak my car is parked now i can't use it until it's fixed I truly would appreciate your service