JD
Johan D
1 reviews | Active since Sept 2022
05 Oct 2023, 11:29
Old Mutual Insure - 37% Premium Hike - Inflation Killer
Don't do business with this ********* business. They hiked my insurance premium by 37%, way above inflation, and with excuses that nobody seems to be able to explain to me. There was not even proper notification that this will happen! My consultant is also missing in action. Absolutely NO communication and we going for day 3 now of trying to resolve this, but I had enough, they clearly don't have the client's interest in mind.
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Replies (3)
Old Mutual Insure's replyOfficial
05 Oct 2023, 12:32Dear Johan
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply05 Oct 2023, 12:32
Official
Dear Johan
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
JD
Johan D's updateReviewer Update
06 Oct 2023, 17:27PATHETIC SERVICE! An entire day has passed and still NO resolution to my query. I've basically been waiting for any kind of update since 12:00 on Wednesday 5 October 2023. And the consultant Maritza handling my query decided that she would just IGNORE my follow-up emails!
JD
Johan D's update06 Oct 2023, 17:27
Reviewer Update
PATHETIC SERVICE! An entire day has passed and still NO resolution to my query. I've basically been waiting for any kind of update since 12:00 on Wednesday 5 October 2023. And the consultant Maritza handling my query decided that she would just IGNORE my follow-up emails!
Old Mutual Insure's replyOfficial
09 Oct 2023, 08:24Dear Johan
Our complaints assessor Maritza is attending to this matter and has informed you that she is awaiting feedback from the Underwriting department. she will revert back to you as soon as underwriting has concluded their investigation.
Yours sincerely
Our complaints assessor Maritza is attending to this matter and has informed you that she is awaiting feedback from the Underwriting department. she will revert back to you as soon as underwriting has concluded their investigation.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply09 Oct 2023, 08:24
Official
Dear Johan
Our complaints assessor Maritza is attending to this matter and has informed you that she is awaiting feedback from the Underwriting department. she will revert back to you as soon as underwriting has concluded their investigation.
Yours sincerely
Our complaints assessor Maritza is attending to this matter and has informed you that she is awaiting feedback from the Underwriting department. she will revert back to you as soon as underwriting has concluded their investigation.
Yours sincerely
Assessor: Complaints & Continuous Improvement