KZ
Khanya Z
1 reviews | Active since Sept 2021
06 Sept 2021, 16:23
Old Mutual Insure
Such a pathetic service received from these insurers. Their client bumped onto our car and now failing to process the claim. Please assist on what other steps to take as am tired if waiting for over 3 months. Theron Francis , the one handling this claim is not even answering his phone/responding to emails off late
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Old Mutual Insure's replyOfficial
07 Sept 2021, 07:23Dear Khanya Zwane
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply07 Sept 2021, 07:23
Official
Dear Khanya Zwane
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand