Old Mutual Insurance: Unprofessional and Negligent Policy Lapse

I am writing to express my extreme dissatisfaction with Old Mutual Insurance. Despite renewing our policy in July 2024, Old Mutual failed to collect premiums from our account. This negligence resulted in our policy lapsing without our knowledge, leaving us uninsured for over four months.

The company's lack of communication and professionalism is unacceptable. We were neither notified of the policy cancellation nor provided with any updates. This oversight has put us in a vulnerable position.

I have attempted to resolve this matter with Old Mutual, but their response has been unsatisfactory. I am demanding a full explanation for this lapse and immediate action to rectify the situation.

I believe that Old Mutual's behavior is a clear violation of consumer rights.