DS
Derrick S
1 reviews | Active since Mar 2021
02 Jun 2023, 15:27
OLD MUTUAL INSURANCE THUMBS DOWN
Worst customer service with insurance - impossible to get hold of, awful attitudes and never reply to emails.
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Old Mutual Insure's replyOfficial
05 Jun 2023, 07:47Dear Derrick Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply05 Jun 2023, 07:47
Official
Dear Derrick Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement