GM
Gavin M
1 reviews | Active since Aug 2023
13 Jun 2024, 17:32
Old Mutual Insurance service shocking
I had a bag ****** in Malawi and had my claim in for over a week now Old Mutual are trying to find a way not to pay out. Anyone who works in Africa know how quickly things get ****** in public. The service from Old Mutual has been pathetic once again.
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Replies (2)
Old Mutual Insure's replyOfficial
14 Jun 2024, 08:34 Dear Gavin
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply14 Jun 2024, 08:34
Official
Dear Gavin
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
GM
Gavin M's updateReviewer Update
14 Jun 2024, 11:00Thank you for your reply, the proof is in the pudding as they say.
GM
Gavin M's update14 Jun 2024, 11:00
Reviewer Update
Thank you for your reply, the proof is in the pudding as they say.